Common purchase queries answered
Orders and Shipping
All in-stock orders are despatched within 2 working days. Freight times vary dependent on destination.
Click on the “My Account” button at the top, or you can create an account at checkout
Call us on (07) 4052 1901 as soon as possible, or email us at [email protected]
Order status can be checked under “My Account“, or alternatively you can call us on (07) 4052 1901
Our payment provider, Mastercard Gateways, process all payments. If you select to save your credit card details, it will be stored by them, not by us. Read our Privacy Policy for more information.
GST is charged on all purchases.
Due to size, weight or stock restrictions, large orders may be sent in multiple packages.
If you need to swap an item
Returns and Exchanges
Our returns policy can be found here
Call us on (07) 4052 1901 as soon as possible, or email us at [email protected]
Call us on (07) 4052 1901 as soon as possible, or email us at [email protected]
All returns should be sent to our Cairns store at 29 Hannam St, Bungalow, QLD, 4870.
Call us on (07) 4052 1901 or email us at [email protected]
Call us on (07) 4052 1901 as soon as possible, or email us at [email protected]
Call us on (07) 4052 1901 as soon as possible, or email us at [email protected]
Yes, we can take orders for sold out or special order items at any time. Contact our team at (07) 4052 1901 or email us at [email protected] and we will be happy to assist.