We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind unless the product has a major problem as defined below.

All refunds will be made to the original method of payment. If the original method of payment cannot be produced at the time of return, we reserve the right to apply the refund to a store credit account for future purchases.

Change of mind Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Before sending your return, you must contact us first by either calling 07 4052 1901 or emailing us at sales@lifteasy.com.au to obtain an RMA number. This RMA number must be included inside the package upon return delivery to us.

Faulty item refunds and exchanges

• You can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it 
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

• Alternatively, you can choose to keep the item and we will compensate you for any drop in value. 
  

• If the problem is not major, if possible, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Partial refunds are granted(if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at sales@lifteasy.com.au or on 07 4052 1901.

Shipping

• Returns must be sent to the following address: 29 Hannam Street, Bungalow, QLD 4870, Australia.

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

• Depending on where you live and our stock levels, the time it may take for your exchanged product to reach you may vary.

• We cannot guarantee that we will receive your returned item, therefore we suggest that the item is insured, tracked and a signature is requested.